From The Bishop Street Letter
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Essays on technology, the long view, and what twenty-five years in this work has taught us
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This policy describes how Indevtech Incorporated ("Indevtech," "we," "us") collects, uses, and protects information in connection with our SMS and voice notification program. It applies specifically to text messages and automated voice calls sent by Indevtech, and supplements our general Privacy Policy.
Indevtech's SMS and voice notification program is used for internal operational alerting. Recipients are Indevtech employees and contractors who have been assigned on-call or escalation responsibilities as part of their role.
We do not use this program to send marketing or promotional messages, and we do not sell, rent, or share mobile numbers with third parties for marketing purposes.
Messages are operational and time-sensitive. Typical content includes:
Message frequency varies based on operational conditions. Recipients may receive no messages for extended periods and multiple messages during an active incident.
Enrollment in the notification program is part of on-call duties for participating employees and contractors. Mobile numbers are provided by the individual and recorded in our internal systems. Individuals may request removal of their number at any time by contacting their manager or by replying STOP.
| Action | How |
|---|---|
| Stop receiving messages | Reply STOP to any message |
| Get help | Reply HELP to any message, or contact us using the details below |
| Resume messages | Reply START, or contact your manager |
Replying STOP will end SMS messages to that number. Opt-out is processed automatically and immediately. Because these are operational alerts tied to on-call responsibilities, opting out may require an alternate contact method to be arranged.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
| Data | Purpose |
|---|---|
| Mobile phone number | To deliver notifications |
| Name and role | To route the correct alerts to the correct person |
| Message delivery status | To confirm that critical alerts were received |
| Acknowledgement responses | To record incident response and escalation timing |
| Message timestamps | Operational auditing and response-time measurement |
We do not collect message content from recipients beyond replies sent to our notification number.
Information collected through this program is used only to:
We do not use this information for marketing, advertising, or profiling.
We share information only as necessary to operate the program:
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. No mobile information collected through this program is shared with third parties for their own marketing.
Delivery records, acknowledgement responses, and message metadata are retained for as long as needed for operational auditing, and are deleted in accordance with our general data retention practices. Mobile numbers are removed when an individual leaves the on-call program or requests removal.
Mobile numbers and delivery records are stored in access-controlled systems available only to authorized Indevtech personnel. Messages are transmitted through our telecommunications provider using industry-standard security controls.
SMS is not a secure channel. Messages sent over SMS are not encrypted end to end and may be readable by carriers or by anyone with access to the receiving device. Recipients should not reply with confidential client information, credentials, or sensitive data.
We may update this policy. Material changes will be posted here with a revised date.
The program is also governed by our SMS Terms and Conditions.