From The Bishop Street Letter
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Essays on technology, the long view, and what twenty-five years in this work has taught us
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Three ways to reach the team. Pick whichever fits the moment.
Fastest for urgent issues. Outage, downtime, or anything that's stopping people from working — call. After hours, the line routes to on-call.
Best for non-urgent requests. Use this for "when you get a chance" items. Tickets created automatically; replies thread to the existing ticket.
Best for detailed requests. Captures the context our team needs — environment, urgency, specifics — so we can hit the ground running.
The more context you give us, the faster we can help. All fields except phone are required.