From The Bishop Street Letter
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Essays on technology, the long view, and what twenty-five years in this work has taught us
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Indevtech has supported Honolulu's law firms for the better part of two decades — the confidentiality obligations, the court deadlines, the document management systems, the trust accounting. We know what privilege means in practice, and we build your technology around it.
Attorney-client privilege is the foundation of your practice — and your ethical obligation extends to how client data is stored, transmitted, and protected. Our security architecture is built around that duty: access controls, encryption, managed detection and response, and vendor discipline that treats every system touching client matter data as privileged territory.
A filing due at 4:30 doesn't care that the document management system chose 3:15 to fail. Missed deadlines are consistently the leading cause of legal malpractice claims — it's why firms keep two and three trial calendars, and why we treat the systems those calendars live in as mission-critical. Our response model is built around immovable deadlines: a Technology Concierge who knows your firm answers, owns the problem, and stays on it. After hours included, because motions don't respect business hours either.
Document management, practice management, time and billing, trust accounting, docketing — when these hiccup, the whole firm feels it. We support the systems Hawaii firms actually run, from NetDocuments and iManage to Tabs3 and CompuLaw, and when an issue belongs to the software vendor, we chase the vendor. Your paralegals bill hours; they don't sit on hold.
In most firms, technology lands on the office administrator or a long-suffering partner. That's a hidden tax on your highest-trust people. We take the weight — one number to call for anything technology-related, even when it isn't ours to fix. Owned until solved. Not deflected.
TechFuel is our all-inclusive monthly retainer — a model your firm already understands. No hourly billing. No scope debates. No surprise invoices at month end.
Your team calls one number for every technology problem. A Technology Concierge who lives on Oahu and knows your firm picks up — and owns it to resolution, vendors included.
24/7 monitoring with a Security Operations Center behind it, managed detection and response, and controls designed around confidentiality as an ethical duty — not just an IT checkbox.
Every partner firm gets a virtual CIO and a quarterly Technology Success Review. Your technology roadmap follows the firm's strategy — succession, growth, mergers — not last week's vendor pitch.
Our team holds NetDocuments and iManage certifications, and we bring decades of hands-on experience with the line-of-business systems Hawaii firms actually run — Tabs3, Coyote Analytics, SurePoint, Time Matters — and the docketing and calendaring platforms your deadlines live in, including CompuLaw and Deadlines.com. You will never have to explain to us why the motion has to be printed and out the door by 3:30. We already know.
Yes. We've supported Honolulu law firms for over two decades, and our security architecture, access controls, and vendor management are built around confidentiality obligations — including ABA guidance on lawyers' duties of technology competence and data protection.
Not only yes — our team holds NetDocuments and iManage certifications, and we bring decades of experience with the broader legal stack: Tabs3, Coyote Analytics, SurePoint, Time Matters, and docketing platforms like CompuLaw and Deadlines.com. When an issue belongs to the software vendor, we own the vendor call so your staff doesn't have to.
You reach a Technology Concierge who lives on Oahu, knows your firm, and stays on it until it's resolved. Court deadlines don't move, so our response model is built around that reality — including after-hours coverage.
We take the technology weight off whoever carries it today — usually a firm administrator or managing partner. They keep a single point of contact and gain a team; they stop being the help desk.
You should ask — firms handling settlement money and closings are prime targets for ACH and wire fraud, usually through sophisticated phishing and identity compromise rather than anything exotic. Whether or not insurance covers the loss, it's a reputational event either way. We build the identity protections, verification workflows, and staff training that keep it from happening in the first place.
TechFuel is a flat monthly retainer covering your entire environment — unlimited support, security, monitoring, and a virtual CIO. No hourly billing, no surprise invoices. We scope it in a conversation, not a form.
Every lawyer we talk to carries some version of the same feeling: the firm is busy, the work is good, and somewhere underneath it all is the awareness that technology is moving faster than anyone has time to acknowledge — let alone act on. The plan, mostly, is to keep cranking the billable hours and outpace whatever's coming down the road. It's coming.
What would it be like to have a partner who's already a few steps ahead? That's the practice we've built — sophisticated, intelligent systems that keep our own professionals ahead of the curve, so we can keep your firm ahead where it matters. Our founder went back to law school — a Master of Legal Studies, with honors — to learn your side of the table, and he's accredited by the Hawaii State Bar Association as a CLE instructor. We didn't learn law firms from a vendor deck.
Scott teaches CLE-accredited sessions on technology, security, and AI in the modern practice. Want to know when the next free session opens? Join the interest list →
A twenty-minute conversation — no pitch deck, no pressure. We'll listen to how you run and tell you honestly whether we're a fit.
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